How to Delete Knowledge from Your AI Agents

<aside> 💡

Need help? Scan the QR code to chat with us on WhatsApp or book onto a daily live support sessions, book as often as you like.

→ Log in to your account.

</aside>

Maintaining an up-to-date knowledge base is crucial for ensuring your AI agents perform optimally. Outdated information can lead to inefficiencies, so it's important to regularly review and delete any irrelevant or outdated knowledge. This guide will walk you through the process of deleting knowledge from your AI agents.

To delete knowledge that is no longer relevant, such as outdated brand guidelines or strategy documents, follow these steps:

Navigate to the "Configure" section of your AI platform.
On the left navigation menu, select "Knowledge Base."
Use the search function to locate the specific web page or document you wish to remove.
Once the file is found, you will see a "Delete" button next to the file name.
Click the "Delete" button to initiate the removal process.
Upon selecting the delete option, a prompt will appear asking you to confirm the deletion to prevent accidental loss of important knowledge.
Confirm the deletion to remove the knowledge permanently from your AI knowledge base. Note that this action is irreversible.

Troubleshooting

Issue	Possible Cause	Suggested Solution
Unable to find the document	Incorrect search query or document not uploaded	Ensure the correct document name is used in the search
Confirmation prompt not appearing	Pop-up blocker enabled or browser issue	Disable pop-up blocker or try a different browser
Document not deleting	System error or connectivity issue	Retry after checking internet connection and system status

By keeping your knowledge base current, you ensure that your AI agents are working with the most accurate and relevant information, enhancing their ability to perform tasks effectively. Regularly updating and managing your knowledge base is a key step in maintaining the efficiency of your AI operations.

<aside> 💡 Back to Maybe* Help Centre OR Message us 24/7 on WhatsApp +44 7446 934207

</aside>